Tuesday January 16, 2018

Shipping & Returns

Production Time

Please allow 10 - 15 business days for made-to-order clothing items.  In-stock items will ship within 5 business days.  Call 317-595-6587 or email robestka@specialmkts.com for rush orders and special orders. All orders ship from Indiana.

How do orders ship?
Orders are shipped UPS Ground or Express. If you have an event date and product must arrive on or before that date, please authorize a faster method of shipping, by checking the box on the order form. Please be aware that most clothing items must be stitched or imprinted, and are not carried in stock.

What is a valid shipping address?
We cannot ship to PO boxes. We must have a physical address since UPS cannot deliver to PO Boxes.

Can I ship to multiple addresses?
Only one shipping address per order, however, separate orders for each address can be placed.

How can I calculate shipping costs?
Shipping fees are based on dimensional/weight, destination zone and the service selected. You will be charged standard published UPS rates.

Oversized items
Please note that some items are oversized such as golf bags, travel bags and other bulky items. Overnight freight for these items can be very expensive. If you would like a freight quote, please note that in the "Special Instructions" box on your order form.

Shipping times
Standard Ground - 3-7 Business days
Priority Overnight - Guaranteed next day before 10:30am
Standard Overnight - Guaranteed next business day by 3:00
2nd Day - Guaranteed second Business day by 3:00
3rd Day - Guaranteed third business day by 3:00

Canadian Shipping
Standard Ground - 5-8 Business days
Expedited - 3-5 Business days
Express - 1-3 Business days

International Shipping Addresses
Certain restrictions may apply on shipping to certain locations. Customs declarations will indicate the full value of the order in US dollars. International customers are responsible for paying all duties, customs charges, taxes and/or tariffs on the merchandise when the package arrives.